Microsoft just announced Project Natal and the youtube clip embedded shows some of the capabilities. This clearly shows a different kind of interaction and you feel more attached as a gamer.
When taking this one step further. Would it be possible to create a "Game" that will take care of the client interactions when in need for support. The game should be developed from a different viewpoint but the interaction in a "human" manner will be there and there should always be a possibility to switch over to a life person for the questions that are not being answered in a game.
When creating a smart scenario this could be a big saver for companies that have a huge amount of helpdesk/call center employees. I admit the scenarios are different per job but the structure can be the same (and preferably would be). This means you just have to create new levels for a platform when there is a need to offer different support options
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